Payment confirmation
A plan or coin purchase is credited only after Zimky verifies the payment through its secure backend. A browser success message alone does not activate a plan or add coins.
Failed or pending payments
If money is debited but Zimky shows the payment as pending or failed, do not pay repeatedly. Send the payment reference, shop ID or application ID, amount and date to Zimky support so the transaction can be reconciled.
Duplicate payments or credits
Verified duplicate charges, duplicate coin credits or incorrect plan activation will be investigated and corrected. Zimky may reverse duplicate credits before processing a corresponding refund.
Rejected applications paid online
If Zimky rejects an application before a shop is approved and its verified payment was made through Razorpay, Zimky starts a refund automatically. A refund request is not confirmation that the money has reached your account. If processing fails or remains pending, contact Zimky support with the payment reference.
Cancellation
A shop may stop using Zimky or choose not to renew. Cancelling use does not automatically refund an already activated plan period or consumed job-card coins. Existing obligations and retained financial records remain subject to the terms and privacy policy.
Refund requests
Requests are reviewed according to the payment status, service activation, coin usage and applicable law. Email zimky.official7@gmail.com with the shop name, payment reference, amount, date and reason. Never send card, bank password or OTP details.
Processing
Razorpay refunds are returned to the original payment source. Offline-payment refund requests are reviewed by Zimky support and are not automatically processed through Razorpay. Bank or payment-provider processing time may apply after a refund is initiated.